Privacy Policy
Sól Sauna – Privacy Policy
Last Updated: June 2026
At Sól Sauna, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.
1. Information We Collect
We may collect the following information when you use our website, make a booking, complete a waiver, sign up to our mailing list, or contact us:
* Name
* Email address
* Telephone number
* Booking information
* Emergency contact details (where provided)
* Health declaration information provided as part of our waiver process
* Payment information (processed securely through third-party payment providers)
* Website usage information collected through cookies and analytics tools
2. How We Use Your Information
We use your information to:
* Process and manage bookings
* Deliver sauna sessions and related services
* Contact you about your booking
* Maintain health and safety records
* Respond to enquiries and customer support requests
* Improve our website and services
* Send newsletters, updates, and marketing communications where you have chosen to receive them
* Meet legal, regulatory, and insurance requirements
3. Health Information
Any health information you provide through our Health Declaration or Waiver is used solely for health and safety purposes. We will only collect information necessary to operate our services safely and will take appropriate measures to keep this information secure.
4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party providers who help us operate our business, including:
* Booking and scheduling platforms
* Payment processors
* Website hosting providers
* Email marketing platforms
* Professional advisers, insurers, or regulators where required
These providers are only permitted to use your information for the services they provide to us.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We only keep personal information for as long as necessary to:
* Provide our services
* Meet legal, accounting, and insurance obligations
* Resolve disputes
* Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
7. Your Rights
Under UK data protection law, you have the right to:
* Access the personal information we hold about you
* Request correction of inaccurate information
* Request deletion of your information where appropriate
* Restrict or object to certain processing activities
* Withdraw consent for marketing communications at any time
* Lodge a complaint with the Information Commissioner's Office (ICO)
8. Marketing Communications
If you subscribe to our newsletter or marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
9. Cookies
Our website may use cookies and similar technologies to improve your experience, understand website usage, and support website functionality.
You can control or disable cookies through your browser settings, although some website features may not function correctly.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page, and the revised version will take effect immediately upon publication.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Sól Sauna